For-profit operators are the real innovators in healthcare services. They are the organisations that are most interested in cutting cost, in delivering quality to a price point, building brands and adopting digital health and artificial intelligence. And they are much freer to come up with radical solutions than public and not-for-profits!
We set up these awards to recognise innovative business models in the for-profit sector across the world. Here you can see, in detail, who the real innovators are and exactly what they are doing.
Scroll down to view all. Or click on a button to see finalists and winners by category.
Building of a Brand
Health care service brands that promise and deliver real quality are beginning to develop in both Emerging Markets and in mature economies. They are a mark and assurance of quality and reflect all the work implied in the creation of quality. So this award is for operators who can demonstrate a holistic programme to build quality and to then demonstrate it to one or more of these groups: patients, residents, governments and referring doctors.
Clove DentalDentists are distrusted by Indians who often fear drill and fill. From scratch, in six years, Clove has built India's largest chain with 218 clinics. Clove has done this by building a patient-centric culture (unusually it is the dentist, not the receptionist, who greets the patient), by changing how dentists are rewarded and by attracting the best practitioners. Footfall has grown by 300% in the last two years with repeat footfall up over 40%. The judges liked the way Clove has been systematically built around delivering patient promise. Click here to read the detailed submission that made Clove Dental a winner
UPMCPatients often feel they have to travel hundreds of miles to capital cities to get the best treatment. UPMC International, part of the huge US academic medical center, found this applied to the Whitfield cancer treatment centre in the far south of Ireland. It confronted this head-on with its "I chose to have my cancer treatment close to home campaign" and a re-branding of the entire operation. The application looks at precisely how UPMC, and its partners, built the campaign and with what results. Click here to read the detailed submission that made UPMC a winner
MediGroupMany health care service groups have a multiplicity of different brands. MediGroup, a Serbian health care group with 2017 revenues of €30m chose to align all its operations under one brand and created a new communication platform around the question “How are you today?” The result was a 3% increase in brand awareness in one year alongside a 10% increase in calls and 18% increase in visits. Click here to read the detailed submission that made MediGroup a winner
NMC HealthcareWhen evaluating its patient base in the UAE in 2016, NMC found that the majority came from the Indian sub-continent and the general perception was that it was an Indian healthcare brand. To change this and to increase expat and Emirati patients, NMC introduced a new “Royal” brand of hospital, which focused on the preferences of expats and Emiratis for a personalised care service adding to the overall patient experience. The leading non-Royal brand NMC hospital has 45% of its patients from India, 2% Western expats and 8% UAE national. With the new Royal brand, this ratio was reversed with 45% UAE nationals, 10% Western Expats and 15% from India. Here is how. Click here to read the detailed submission that made NMC Healthcare a winner
HealthspringHealthspring started with a vision of building a pan-India primary health care network with a focus on preventive care and putting the customer first. It did this by meeting unmet needs in the consumer space – from safe and modern facilities to providing all required consumer primary care needs under one roof, ensuring a high level of customer service and making customer feedback a key metric in all decisions Click here to read the detailed submission that made Healthspring a winner
Apollo Hospitals DhakaAs part of Apollo Hospitals Dhaka's Corporate Social Responsibility program, it trained 1,100 members of the community as first responders. The goal of the initiative was to educate more community participants so that they are confident enough to attempt cardiopulmonary resuscitation (CPR) to improve survival rates of people experiencing cardiac arrest or heart attack. Click here to read the detailed submission that made Apollo Hospitals Dhaka a winner
Groupe AlmageSince 1986, Groupe Almage has been active in the field of nursing homes. In 2013, it rebranded to differentiate in the highly competitive French nursing home market. Almage now owns 6 nursing homes specifically dedicated to Alzheimers across France. Application looks at the process Click here to read the detailed submission that made Groupe Almage a winner
Gruppo FleuryHow do you rebrand a company after 90 years of history? In 2013, the Fleury Group adopted new branding to increase the competitiveness of its longest-running premium brand, Fleury Medicina e Saúde. The short-term focus is sustainable growth in premium brands and profitability in standard brands. Click here to read the detailed submission that made Gruppo Fleury a winner
Medical Service Outsourcer
This award is for the provider who can show a really innovative and successful form of medical service outsourcing.
Alliance MedicalBy engaging with elite public-sector institutions and demonstrating that it could deliver a PET/CT service which would be demonstrably better than an existing and fragmented model, Alliance Medical, a Life Healthcare subsidiary and one of the two largest imaging service providers in Europe, managed to win a national contract for 60% of all England capacity. Since the commencement of the contract, AML has introduced additional PET/CT imaging capacity and has provided over 56,000 PET/CT scans during 2016, a growth of 50%. The judges liked the way that Alliance has worked closely with elite doctors and institutions and then delivered a wide-ranging service which met, or beat, their expectations. Click here to read the detailed submission that made Alliance Medical a winner
Nephrocare health servicesNephroPlus has managed to grow into the largest dialysis network in India by delivering high-quality services at low cost dialysis. It has achieved this through a focus on process, effectively leveraging its scale for procurement, creating an in-house training centre and internal maintenance and quality teams. Click here to read the detailed submission that made Nephrocare health services a winner
This is an award for operators, rating sites or insurers who have developed or deployed interactive sites that enable patients to store and view their health data, to check symptoms and to communicate with medical staff. The winner is the provider who can show a compelling platform that is achieving mass usage by patients.
Ada HealthAda's AI diagnosis tools are "uncannily accurate" to quote one of the 3.5m to use the app since its 2016 launch. The app which is described as "conversational" has over 60,000 reviews and a 4.7 out of 5 rating on the app store. It allows patients to check on their health symptoms, monitor different conditions at once, create a digital health record and help patients figure out what next steps they should take for care. Built by 100 doctors, engineers and scientists and covering every medical condition, the app is free but Berlin-based Ada is seeking partners among healthcare providers. The judges were worried about how Ada would monetise the service, but were deeply impressed by the way it used AI to enable the diagnosis of tens of thousands of conditions. Click here to read the detailed submission that made Ada Health a winner
WerlabsSwedish-based Werlabs sells B2C tests direct to consumers in the UK and Nordic region. It claims that some 40% of its users sign up to annual subscriptions and the platform has an net promoter score of +70. Annualised revenue comes to over €5m and nearly 100,000 customers. The platform works with the consumer ordering blood tests online, dropping the sample at a clinic or arranging for a pickup, getting the results back in 24 hours, the results can be viewed online in a patient journal and a doctor can add clinical context to this journal. Click here to read the detailed submission that made Werlabs a winner
TerveystaloOma Terveys is a personal health plan service platform that can be used to monitor and review your care history, personal health plan, lab results and wellness goals. It introduced an 24/7 online GP chat function in 2016 using both text and video calling with the ability to attach photographs. It employs 200 GPs to monitor the chat service and claims to be able to reply in seconds. The platform also allows physicians to chat with each other to share information. The app has more than 658,000 registered users and Terveystalo, the biggest, for-profit medical provider in Finland claims that 13% of its physical visits (5.25m in 2017) end up registering. Click here to read the detailed submission that made Terveystalo a winner
Medicover PolandMedicover Poland created a mobile application at the end of 2016 that allows patients to manage their health from anywhere in the world. The platform allows patients to make appointments, access test results, message the doctor and nursing staff, order prescriptions and access Medicover’s telemedicine platform for remote consultations. Over 130,000 have used the service, with 40,000 going on to become regular users. Click here to read the detailed submission that made Medicover Poland a winner
DiaverumDiaverum provides renal services for 33,000 patients in 20 countries in Europe, Latin America, Middle East, Australia and New Zealand. Its d.CARE mobile app provides information for patients to monitor their health when receiving dialysis, both in centres and at home. The app displays data from each dialysis session and monthly blood tests. The patient is asked to enter a score for categories about how they feel (bones, medication etc) which produces graphs to track trends. This wellbeing data can be used by doctors to monitor and tailor care. 92% of its users would recommend the app to others. Click here to read the detailed submission that made Diaverum a winner
HBI Awards 2018: Primary health platform for Indian consumers to overcome the lack of trust in the health system
Aetna InternationalIn conjunction with the Indian Health Organisation, an Indian health care benefits company, insurer Aetna launched vHealth in November 2017, a primary health platform for Indian consumers to help engage with the medical profession and overcome a lack of trust in the health system. In an attempt to reduce physical consultations, patients can get unlimited teleconsultations, receive follow-ups, guidance and ongoing support. It has an outpatient network in 38 cities across India. Since it began, 800,000 people have signed up to the service and 16,000 teleconsultations have taken place. Aetna says the app has driven a 60% increase in contract sales in 2017 and an increase in coverage of 78%. The app has led to a 70% reduction in the need for physical consultations, reducing costs for the patient. Click here to read the detailed submission that made Aetna International a winner
Doctor Care AnywhereDoctor Care Anywhere showed how doctors are consulting with patients in over 70 different countries and provide treatment and advice in all locations. The fast-track referrals to AXA PPP healthcare recommended specialists, seamless referrals to Nuffield Health in-person GPs, a global prescription management service and personalised health tracking and medication reminders, meant that Doctor Care Anywhere stood out from the crowd and was the only telehealth company to make the final shortlist. Click here to read the detailed submission that made Doctor Care Anywhere a winner
QuealthThe Quealth app has 111,000 users and focuses on combating five prominent lifestyle-driven diseases. It shows users how their lifestyle is effecting their health, and encourages a healthier lifestyle. The unique algorithms which Quealth uses helped them differentiate them from the rest of the nominations in this category. Click here to read the detailed submission that made Quealth a winner
PharmAccessPharmAccess is a Dutch NGO that works to improve healthcare access and services in sub-Saharan Africa through mobile technology and providing financial loans. It was a finalist because the M-TIBA solution is unique, claims 250,000 users and incremental increase in revenue. It connects patients and providers, remitters and employers, as well as governments, insurers and donors onto one platform. Click here to read the detailed submission that made PharmAccess a winner
Quality Data Model
This prize is for operators who can show they have measured quality accurately and well and have used this data to effect change internally in the behaviour of staff leading to better outcomes at lower costs or higher volumes.
University of UtahIn 2012, University of Utah Health introduced its Value Driven Outcomes (VDO) tool in both inpatient and ambulatory care, which has resulted in increased quality outcomes and more than $2.5m in cost savings. Providers can engage with the VDO tool to compare themselves to their peers and to identify standard care pathways and supplies that lower the cost of care while providing the best possible outcomes. The tool has been applied to sepsis, total joint replacement and laboratory services leading to improvements in outcomes and reductions in costs. The judges were impressed by the sophistication of the Utah offering. . Click here to read the detailed submission that made University of Utah a winner
AffideaCT scans, particularly in emergency settings, can generate high doses of radiation. Affidea has rolled out a programme across its 235 centres in 16 countries which prescribes levels for 72 different CT scans. This is based on its database of 75,000 examinations a month. This has led to Affidea creating 105 unified protocols to standardize operating procedures for CT scans. This program is key to Affidea’s strategy for winning international tenders. Click here to read the detailed submission that made Affidea a winner
New Mowasat HospitalNew Mowasat Hospital in Kuwait has created a Clinical Governance and Quality Framework to integrate all processes and activities which impact patient care into one strategy. Only in place since March 2017, it has already achieved improved outcomes in multiple areas. Select improvements include reducing unplanned admission after day surgery from 4% to beneath 2%. It has also successfully reduced medication errors in its pharmacy from 1.2 to less than 0.75%. A family-run, 100 bed hospital in Kuwait, the hospital had 2017 revenue of $75m. Click here to read the detailed submission that made New Mowasat Hospital a winner
ISMETTISMETT is an organ transplant centre developed in partnership between the Region of Sicily, the Civico and Cervello Hospitals in Palermo and the University of Pittsburgh Medical Center. In 2013 it developed a Nursing Care Score system, built into the electronic health record to optimise nursing workload and staff allocation. The system takes 53 nursing work tasks and assigns them a score. This is then used to determine the nurse to patient ratio and the nurse’s tasks related to each patient. The outcomes have had a positive impact on nurse job satisfaction and the frequency of adverse events. Click here to read the detailed submission that made ISMETT a winner
Nephrocare Health ServicesIn the majority of dialysis centres in India, patient data is recorded on paper and manually managed. To change this, NephroPlus, the largest dialysis network in India, has created a platform to monitor and maintain patient data digitally. In select centres, it has deployed real-time data which allows the clinical staff to monitor patient data remotely. This data has captured information on the Indian population which can be applied to further clinical research and awareness of nephrology. Its platform has allowed NephroPlus to generate automated recommendations and understand micro and macro trends which can influence its quality and decision making going forward. Click here to read the detailed submission that made Nephrocare Health Services a winner
Clove DentalIndia's challenges in dental care include a lack of infrastructure, poor quality treatment and little or no follow-up care. To tackle these three areas, Clove, the largest dentistry network, has created a quality management methodology. To help improve treatment quality, Clove applies an anonymous peer review process for around 40% of the treatments in its clinics, this equates to 5,000 a month on average. For post-treatment care, its system divides the life cycle of each patient into stages which are tracked and monitored. Some outcomes from these processes include a 92% success rate in root canals, compared to an 84% world average and a dental filling success rate at 97%. Click here to read the detailed submission that made Clove Dental a winner
Schon Klinik SEWhen Schoen Clinic started to measure outcomes, all hospitals had their own clinical information systems and forms which were usually documented at the end of the treatment process before discharge. This was a time-consuming process, and the date collected lacked comparability. Therefore, Schoen Clinic developed CompCard, a system that collects data in real-time. Click here to read the detailed submission that made Schon Klinik SE a winner
Use of Digital Health
This is for operators who have best incorporated any aspect of digital health into the delivery of powerful new treatment and care programmes. Typically the users of the IT will be doctors, nurses or carers rather than patients (see our other award for patient platforms). This could include any sort of software from enterprise products downward!
Healthy.ioHealthy.io takes smartphone cameras into clinical quality medical scanners, using colour recognition and AI data sets to create a product for existing healthcare systems. Its first test kit is Dip.io, which digitizes urinalysis, the second most common diagnostic test, particularly useful in prenatal health and chronic kidney disease. The solution increases access to testing and, by eliminating the need to travel to a lab, can be used in any setting at a low cost. Images are sent directly to the doctor, reducing wait time. The judges gave the award to healthy.io on the potential for this single test which is being rolled out in the NHS in England and elsewhere. Click here to read the detailed submission that made Healthy.io a winner
AMRA HealthThe medical community relies on the notoriously inaccurate Body Mass Index (BMI) measurement when it comes to measuring body fat. AMRA has developed a way of producing 3D-volumetric fat and muscle measurements using a single six-minute MRI scan which is far more accurate. This will enable doctors to better identify at risk patients such as those with high fat levels in the abdomen – visceral fat. Elderly patients with muscle loss and increased fat, a debilitating condition known as sarcopenia, can also be identified. AMRA has introduced a new paradigm where rapid, 6-minute whole body MRI scans are analysed to produce precise, three – dimensional volumetric fat and muscle measurements. This standardized, automated method eliminates reader variability and reduces processing costs. AMRA also researches the relationships between fat, muscle and the development of disease, with the aim to become the new global standard in body composition. AMRA’s aim is also to support the precise tracking of treatment effects, the identification of who should participate in clinical trials, and the understanding of those who are at risk of developing disease. Click here to read the detailed submission that made AMRA Health a winner
Teleradiology SolutionsTeleradiology Solutions, an Indian company which reads images remotely, has produced a platform that works on low-speed bandwidth, making it accessible in areas with poor digital infrastructure, particularly in rural areas of Africa and India. This works on a pay-per-click model making it more affordable and suited to small institutions as well as larger providers. It claims a 99% accuracy rate, 2% higher than the American College of Radiology standard of 97%. With coverage 365 days of the year, 24 hours per day, it is able to turn around emergency image reads in 15 minutes. It currently works in over 20 countries including the United States, Singapore, Nigeria, Tanzania, Uganda, Maldives and India. Click here to read the detailed submission that made Teleradiology Solutions a winner
DoctrinPatients are first asked to fill in an online decision tree of questions about their condition and then offered asynchronous chat with a doctor. These interactions are carefully crafted as conversations. Some 80pc of all patients who opt for the digital route do not need to go on and have a face-to face meeting with a doctor and the questionnaire also speeds up consultations. Doctrin's system is being rolled out across the primary care network owned by hospital group Capio which has some 750,000 patients in Sweden. Doctrin says that it ups the number of patients a doctor can see from 25 to 50. Click here to read the detailed submission that made Doctrin a winner
TerveystaloA new data warehouse solution enabled Terveystalo to identify individuals at risk of type 2 diabetes, identify people who had the condition and to transparently demonstrate value. Applied across the whole of Finland, the new system would annually save 31 ,000 years of labour and 2 billion euros according to independent academics. Click here to read the detailed submission that made Terveystalo a winner
KarifyKarify acts as a cloud-based platform, that supports mental health therapy sessions with online supplementary digital care. It is active in the field of mental health and provide tailored unique programs in depression, anxiety, ADHD, mindfulness, chronic pain, meditation and substance disorder programs. The platform claims to cut readmission rates by between 11-40%. Click here to read the detailed submission that made Karify a winner
Best Use of HR
This rewards providers who can demonstrate HR changes, which have had a dramatic impact on performance. This could be the transfer of processes from doctors to nurses, which cuts costs and saves time. It could be a programme, which dramatically improved patient or resident care or treatment. Or it could be training programmes that led to big skill improvements.
Dal Ben HomecareDal Ben provides post acute care and home care in Sao Paolo and employs 350 members of staff. To improve expertise and quality, Dal Ben decided to formally employ its workforce. This is a major change in Brazil and in many other Emerging Markets where the vast majority of employees are "informal" often paid in cash, with short-term or no contracts. Dal Ben then built a training programme for staff. These measures together cut staff turnover by 50%. The judges felt that the brave decision to formally employ staff made this a winner. In Brazil, home care has traditionally been provided by workers in the informal sector, reducing costs but resulting in a negative impact on quality. Dal Ben has shifted and formally employs all its staff increasing staff retention and allowing it to focus on training centred around culture, brand, and service quality. Since making the shift, the company saw a 50% reduction in staff turnover from 2015-2016. It also led to a reduction in average complaints per visit from 0.31% to 0.19%. Click here to read the detailed submission that made Dal Ben Homecare a winner
AmbeaOne of the largest elderly care operators in Scandinavia, Ambea faced huge labour shortages. It therefore decided to build an internship programme to reach some of the hundreds of thousands of new refugees to Sweden. In 2016 it offered 180 internships, with 20% leading to jobs or offers of continued education at Ambea. In 2017 a further 180 internships were offered with 25% leading to job offers. With female refugees often having the most difficulty seeking employment, Ambea offered two thirds of these internships to women. Click here to read the detailed submission that made Ambea a winner
Nephrocare Health ServicesIndia suffers from a dearth of skilled technicians and nurses for dialysis, making recruitment difficult and expensive. To counter this, NephroPlus created an in-house training academy for dialysis technicians. Eligible candidates are offered a guaranteed job, but students are also qualified to work as a dialysis technician outside of NephroPlus. To meet high demand, NephroPlus has franchised its training academy with seven currently operational and a further eight to open in 2018. With the ability to meet increased demand, it has also developed an optimal staff mix ratio to eradicate wasted spending. Click here to read the detailed submission that made Nephrocare Health Services a winner
Salus HoldingsIn an effort to help women from low socio-economic backgrounds gain meaningful employment, Salus founded Instituto Salus, a nursing and healthcare college situated in a poor area. To match trained staff with medical services sold by its service providers, Salus has created its own job placement app to help increase efficiency in service delivery. Click here to read the detailed submission that made Salus Holdings a winner
Aster DM HealthcareAster DM described in great detail how enhanced learning programmes and cultural change, which left far more responsibility in the hands of staff, led to big improvements in care. One of the largest and fastest growing conglomerates in the MENA region, Aster DM Healthcare covers the full spectrum of healthcare services with a portfolio that includes hospitals, clinics, diagnostic centres, retail pharmacies and consultancy services. Click here to read the detailed submission that made Aster DM Healthcare a winner
HBI Awards 2017: Improved HR increased responsibility, cut communication errors and increased patient numbers
Apollo Hospitals DhakaBy improving HR procedures, Apollo Dhaka Hospital has seen significant improvement in communication errors, accountability and a 15% increase in patient admissions. Apollo Hospitals Dhaka is the only JCI Accredited 450-bed multi-disciplinary super-specialty tertiary care hospital in Bangladesh, providing health care with the latest medical, surgical and diagnostic facilities. Click here to read the detailed submission that made Apollo Hospitals Dhaka a winner
Innovative Low Cost Business Model
This awards operators who have come up with ways of cutting costs dramatically. This could be in the delivery of services to a group of patients or residents – for example, a business model which has slashed the cost of dialysis, imaging, cataracts, chronic disease management programmes or homecare and residential care.