HBI Deals+Insights / News
Patients are first asked to fill in an online decision tree of questions about their condition and then offered asynchronous chat with a doctor. These interactions are carefully crafted as conversations. Some 80pc of all patients who opt for the digital route do not need to go on and have a face-to face meeting with a doctor and the questionnaire also speeds up consultations. Doctrin's system is being rolled out across the primary care network owned by hospital group Capio which has some 750,000 patients in Sweden. Doctrin says that it ups the number of patients a doctor can see from 25 to 50.