Substitution And Cancellation Policy
HBI 2019 and HBI Policy Summit, April 8-10 2019, London
How do I cancel if I purchased at a promotional price?
Tickets purchased at a promotional price (i.e. Early Bird) can be cancelled and refunded in full before 30th September 2018. After which these tickets can be transferred to a colleague or moved to the following year.
How do I cancel a ticket purchased after 30th September 2018?
Tickets purchased from 1st October 2018 to 6th March 2019 are eligible for a 50% refund. These tickets can also be transferred to a colleague or moved to the following year.
How do I cancel after March 6th 2019?
Tickets purchased after March 7th 2019 will not be subject to a refund. The only options available are to attend, transfer the ticket to a colleague or to move the ticket to the following year.
What happens if the organiser cancels the event?
In the event of cancellation of the conference by the organisers, liability will be restricted to the refund of fees paid, and will not extend to indirect or consequential losses. The organisers reserve the right to make changes to the programme, speakers or venue.
Healthcare Business International (Healthcare Europa Ltd) reserves the right not to offer refunds if events outside its control, including disruption of transport, non-availability of the venue and acts of terrorism, prevent the conference from taking place or prevent delegates and/or speakers from attending on the conference date. Should such events prevent the conference from taking place on the specified date, Healthcare Europa Limited will endeavour to re-arrange the same programme at a later date.