Outcompeting in the age of digital and AI: Workshop in partnership with McKinsey & Company

Digital and AI have seeped into almost every aspect of the business. While many healthcare companies have incorporated digital technologies into their workflows, and some have had robust early success with digital transformation, many others struggle with building the scale and momentum to drive business-altering value and long-term improvements to patient care.

McKinsey research has found that while roughly 90% of companies have launched some form of digital transformation, less than a third captured the expected value from the effort. How healthcare leaders navigate the digital world to achieve sustainable improvements is the defining challenge of our time.

This workshop explores the organizational “surgery” needed for healthcare leaders to digitally rewire their organizations to improve their ability to deliver high quality and cost-efficient care for all.

14:00-14:20: Opening Keynote : Capturing impact is about much more than just the technology. Companies that successfully execute digital and AI-enabled transformations must develop multiple enterprise capabilities in tandem: a business-led digital roadmap, talent, operating model, technology, data, and adoption and scaling. Doing a subset is not enough.

The opening keynote will provide a detailed perspective on how to build the enterprise capabilities to achieve impact at scale.

Kate Smaje, Senior Partner London, co-author of “Rewired: the McKinsey guide to outcompeting in the age of Digital and AI

14:20-15:15: Breakout 1
The group will split into breakout groups to discuss one of three essential enterprise capabilities for digital and AI transformations in more detail. Attendees will have the opportunity later in the workshop to join a second group of their choosing.

Creating the Transformation Roadmap Participants will focus on how to align leadership teams on a North Star vision and how to reimagine an organization with technology. The resulting decisions are translated into a detailed roadmap that is both rooted in impact and clear about the new capabilities needed to deliver. When evaluating stalled digital and AI transformations, McKinsey has found that many of the issues encountered can be traced back to missteps at this stage.
Ulrike Deetjen, Partner Stuttgart

Building Your Talent Bench There is no way to outsource your way to digital excellence. Companies need to have the capabilities to build and evolve their proprietary digital solutions, and that requires quality digital talent. Established companies often think they can’t compete with digital natives for talent, but they can and do. This conversation will detail how to develop a talent roadmap, including how to create an organization that can not only hire the best but also create an environment where they thrive.
Imraan Munshi, Senior Partner Dubai

The Keys to Unlock Adoption and Scaling Organizations often invest in the initial solution development but chronically underinvest in driving user adoption and scaling across the enterprise. This breakout will explore those change management challenges, with a focus on how to address at a sufficiently granular level the technical, process, and human issues that keep great solutions from delivering their full value.
Akshay Agarwal, Partner London

15:15-15:30: Measure Your Digital Quotient : Asses your organization’s digital maturity in a streamlined version of McKinsey digital quotient exercise. Participants will answer a short 18-question survey that will drill down on the six key capabilities to rewire an organization. The results will be calculated and aggregated in real-time to inform the follow up discussion after the networking coffee break
Kate Smaje, Senior Partner London

15:30-16:00: Networking Coffee Break

16:00-16:15: Measure Your Digital Quotient cont’d Discussion of aggregated survey results.
Kate Smaje, Senior Partner London

16:15-17:00: Breakout 2

The group will split into breakout groups to discuss one more of three essential enterprise capabilities for digital and AI transformations in more detail.

Creating the Transformation Roadmap – Ulrike Deetjen, Partner Stuttgart

Building Your Talent Bench – Imraan Munshi, Senior Partner Dubai

The Keys to Unlock Adoption and Scaling – Akshay Agarwal, Partner London

17:00-18:00: Case Deepdives Participants will explore specific AI and generative AI healthcare use cases, from data-rich but low-AI use cases that create everyday value to high-AI use cases that democratize advanced analytics and help users forecast and create simulations at scale. There will also be a series of gen AI powered use case examples. This final part of the workshop will hopefully provide practical inspiration around how AI can accelerate improvements and drive real value.

Alex Beauvais, Partner London & Ali Ustun, Partner Doha