Reading reviews of a GP practice in London recently, the phrase “terrible customer service” was frequently used. Throw in the mix other complaints about calls being left on hold, little information on the website and having to wait to be seen are comments you might also see on a review for a bank or broadband …
Healthcare, like most other sectors is becoming increasingly consumerised brought on by an uptick in digital transformation rapidly progressed by the pandemic. Patients now expect to be able to access healthcare like they would groceries, restaurant food or the latest blockbuster. They want to access it quickly and seamlessly, where they live, work and play. …
Are you an innovator or a novice when it comes to digital transformation? Read More »
The event has now concluded, however feel free to explore our past event and register your interest to stay tuned for updates on next year’s conference and exciting opportunities.
We appreciate your support and look forward to seeing you soon for HBI 2024.
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