India’s largest network of dialysis centres with 135 sites in 85 cities and 18 states, it operates under the brand NephroPlus.
India suffers from a dearth of skilled technicians and nurses for Dialysis, making recruitment difficult and expensive. To counter this, NephroPlus created an in-house training academy for dialysis technicians. Eligible candidates are offered a guaranteed job, but students will also be qualified to work as a dialysis technician outside of NephroPlus. To meet high demand, NephroPlus has franchised its training academy with 7 currently operational and 8 to open in 2018. With the ability to meet increased demand, it has also developed an optimal staff mix ratio to eradicate wasted spending.
1. Briefly describe the organisation giving number of facilities, staff, revenue numbers
Nephrocare Health Services Pvt Ltd (NephroPlus) was founded in 2009 by a dialysis patient Mr Kamal Shah and former McKinsey & Company consultant Mr Vikram Vuppala. In a short span of just 8 years, NephroPlus has grown to become the largest network of dialysis centres with 135 operations centres (as on Jan 31, 2018) spread across 85 cities in 18 states.
With our motto of “Guest Care Comes First”, our topmost priority is to enable people on dialysis across the world lead long, happy and productive lives. We strive to provide the highest quality dialysis in an affordable setting. All our teammates undergo hours of rigorous training and certification before they are inducted to handle patients, who are referred to “Guests” in our ecosystem. We have also introduced for the first time in India, innovative concepts like “Holiday Dialysis” which help our patients lead enriching lives without any boundaries. As of 31st Jan 2018, NephroPlus has ~103 centres with Private Hospitals, ~29 centres with Government Hospitals and 3 Standalone centres with combined 1,450+ beds under operation.
Some of India’s top hospitals including Max Group of Hospitals, Jehangir Hospital, Medica Hospitals, IVY Hospitals and Sahyadri Hospitals have partnered with us to provide quality dialysis service to their patients. NephroPlus is also the preferred dialysis partner for various Indian government agencies and state governments. In FY17 (Apr’16 to Mar’17), NephroPlus achieved its target of ~USD 15 MM in revenues and is enroute to cross USD 21 MM in FY18 (Apr’17 to Mar’18). NephroPlus currently has a staff strength of about 2,000 employees. In addition, more than 75 of leading Indian Nephrologists are our partners who help us develop the best quality protocols.
We are providing quality dialysis at a cost currently unmatched by any other dialysis players in India. The typical consumer is a person with Stage V CKD (Chronic Kidney Disease) and has been recommended maintenance / regular Dialysis by a nephrologist.
Month : June
Year : 2014
Patient outcome is the highest priority area at NephroPlus. Employing skilled technicians from our academy ‘Enpidia’ coupled with our HR initiatives have helped in gradual improvement of patient outcome over the years. Levels of satisfaction have risen from 72% in January 2015, to 86% in January 2018. Our focus on quality of dialysis has helped us increase this factor significantly .Another key metric of quality is cross-infection (sero-conversion) rate, which is close to 0 for NephroPlus, with the market at around 30% sero-conversion over 3 yearsGrowth Indicators:
Our HR innovation have helped us in controlling our costs, increase retention of deserving candidates and maintain highest standard of quality in Dialysis while allowing us to grow at exponential growth rate.In FY 15 (Apr’14 – Mar’15), we conducted ~200 Thousand dialysis sessions whereas we are en-route to conduct ~1 MM sessions in FY18.
In addition, we were able to add about 1300 machines in the network in the same time period.