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Building international homecare businesses

Domiciliary homecare is regarded with much scepticism by private equity and many large nursing home groups. How do you build quality?  How do you compete with mom'n'pops? But some groups are definitely building scale internationally.

Unilabs: Culture and brand transformation

A year ago we spent an evening with Jos Lamers, the CEO of Unilabs. A company doctor, who specialises in turning companies around, Lamers changed 80% of the top 100 top managers at Unilabs within 18 months of arrival. He decidedly (and correctly) delegated responsibility for achieving ambitious targets down to national managers. Yet here was this ambitious, tough-talking CEO enthusiastically describing the value of 360 degree reviews, the need for senior managers to reveal their vulnerabilities and ways in which people can achieve personal and performance change within the workplace. Blending a pragmatic, turnaround mindset with an appreciation of the softer skills required for managing change as clearly worked. Unilabs has dramatically lowered churn, upped organic growth and halved recruitment costs. We talked to Samantha Laurent, Unilabs’ Chief People Officer to find out more.

Kry: The Business Model

Here we look at the business model deployed by Kry, which together with Medgate and babylon, is one of Europe’s largest player in the delivery of digital healthcare. The Swedish company claims 2% of all doctor primary care visits in Sweden (350,000 since launch) and has since spring 2017 opened in Spain and Norway with a series of other openings planned in 2018 and pilot permission in the German state of Baden-Wurttemberg.  So what does it offer, who pays and how does it see the policymaker and legal debate around digital health rolling out across Europe?

Why healthcare property is attracting investors with “no idea what they are doing”

Real estate is at the heart of many deals in healthcare services. It can be the key to premium pricing, and deals lost and won. David Batchelor, executive director, specialist markets, CBRE, told HBI 2018 that real estate re-pricing has seen a surge in interest and thereby a rise in opportunities for operators to raise funds – but is this a good thing? Opinions are divided.

Three keys to care – digitalisation, training and recruitment: Presentation, Fredrik Gren, Ambea – HBI 2018

One of Sweden's largest care providers, Ambea has launched several radical innovations over the last three years. It has run a series of pilots covering all aspects of digitalisation and learnt what works and what doesn't. It has launched a for-profit institute which trained 10,000 people in aspects of care in the last year. Thirdly, it has launched radical programmes to engage 15-18 year old schoolchildren and to train new migrants to Sweden, adding 300-400 workers in the process. Fredrik goes through what Ambea has learnt from all this. How do you best use these three keys to build a care business?

Value-based “payment bundles”

AI is being used in hospitals in Sweden to assess how much a patient is likely to cost based on a range of parameters - age, sex, condition, co-morbidities etc - and payors are then putting together "payment bundles" to operators to reflect how much treatment will cost. 

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