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FREE BLOG HBI Awards 2017 Building a primary healthcare brand across India

Healthspring started with a vision of building a pan-India primary health care network with a focus on preventive care and putting the customer first. It did this by meeting unmet needs in the consumer space – from safe and modern facilities to providing all required consumer primary care needs under one roof, ensuring a high level of customer service and making customer feedback a key metric in all decisions
July 6, 2018

FREE BLOG HBI Awards 2017: Training initiatives that massively improve quality and delivery

Aster DM described in great detail how enhanced learning programmes and cultural change, which left far more responsibility in the hands of staff, led to big improvements in care. One of the largest and fastest growing conglomerates in the MENA region, Aster DM Healthcare covers the full spectrum of healthcare services with a portfolio that includes hospitals, clinics, diagnostic centres, retail pharmacies and consultancy services.
July 6, 2018

End in sight for saga of Fortis sale?

The race to buy under-fire Fortis, India's second largest hospital group, may be nearing the finish line. So who are the most likely purchasers and what is the timescale.
July 2, 2018

India’s attempt at UHC gets implementation date

Indian prime minister Narendra Modi will officially launch his national health scheme, the AB-NHPM (Ayushman Bharat - National Health Protection Mission ) or 'Modicare', on August 15. So far only states ruled by Modi's party have signed up, and operators have expressed dismay at the tariffs on offer. One contact describes this as a "watershed moment for healthcare in India."
June 28, 2018

FREE BLOG HBI Awards 2018: Building a trusted brand in B2C health care services

Dentists are distrusted by Indians who often fear drill and fill. From scratch, in six years, Clove has built India's largest chain with 218 clinics. Clove has done this by building a patient-centric culture (unusually it is the dentist, not the receptionist, who greets the patient), by changing how dentists are rewarded and by attracting the best practitioners. Footfall has grown by 300% in the last two years with repeat footfall up over 40%. The judges liked the way Clove has been systematically built around delivering patient promise.
June 26, 2018

HBI Awards 2018: Growing outsourcing by cutting costs

NephroPlus has managed to grow into the largest dialysis network in India by delivering high-quality services at low cost dialysis. It has achieved this through a focus on process, effectively leveraging its scale for procurement, creating an in-house training centre and internal maintenance and quality teams.
June 26, 2018

FREE BLOG HBI Awards 2018: Primary health platform for Indian consumers to overcome the lack of trust in the health system

In conjunction with the Indian Health Organisation, an Indian health care benefits company, insurer Aetna launched vHealth in November 2017, a primary health platform for Indian consumers to help engage with the medical profession and overcome a lack of trust in the health system. In an attempt to reduce physical consultations, patients can get unlimited teleconsultations, receive follow-ups, guidance and ongoing support. It has an outpatient network in 38 cities across India. Since it began, 800,000 people have signed up to the service and 16,000 teleconsultations have taken place. Aetna says the app has driven a 60% increase in contract sales in 2017 and an increase in coverage of 78%. The app has led to a 70% reduction in the need for physical consultations, reducing costs for the patient.
June 26, 2018

FREE BLOG HBI Awards 2018: Real time patient data monitoring for dialysis patients

In the majority of dialysis centres in India, patient data is recorded on paper and manually managed. To change this, NephroPlus, the largest dialysis network in India, has created a platform to monitor and maintain patient data digitally. In select centres, it has deployed real-time data which allows the clinical staff to monitor patient data remotely. This data has captured information on the Indian population which can be applied to further clinical research and awareness of nephrology. Its platform has allowed NephroPlus to generate automated recommendations and understand micro and macro trends which can influence its quality and decision making going forward.
June 26, 2018

FREE BLOG HBI Awards 2018: Quality control methodology for dentistry in India

India's challenges in dental care include a lack of infrastructure, poor quality treatment and little or no follow-up care. To tackle these three areas, Clove, the largest dentistry network, has created a quality management methodology. To help improve treatment quality, Clove applies an anonymous peer review process for around 40% of the treatments in its clinics, this equates to 5,000 a month on average. For post-treatment care, its system divides the life cycle of each patient into stages which are tracked and monitored. Some outcomes from these processes include a 92% success rate in root canals, compared to an 84% world average and a dental filling success rate at 97%.
June 26, 2018
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