Insurer

 

It’s all about the Patient Experience…

Digitalisation has forced a paradigm shift in the meaning of ‘patient experience’. In a blended model of face-to-face and hybrid interactions and care plans – how to research, manage and measure customer experience needs a rethink; how to engage, communicate and build loyalty needs a reset. With more touchpoints, now is the time to unlock […]
June 21, 2022

Seeking Consensus in the Payor / Provider Relationship

Finnish insurers have stopped health care insurance costs rising for a decade, which is a major achievement given that health care inflation often runs at 3-8% a year. In this session, we’ll explore the story behind the headlines. What is the dynamic of the payor/provider relationship that drives this result? Where is the win-win in […]
June 21, 2022

Unlocking the Potential of Integrated Care Chains

Moving from isolated episodes of care to care continuum enables operators to maximise customer value and scale businesses. In this session we’ll be exploring care chains, how to optimise chains vs assets, the role of digital in enabling this transformation,  and how digital will unlock value through automation and efficiency. Speakers include: Peter Wharton-Hood, Group […]
June 21, 2022

Who will win the Subscription War and Why?

Subscription models from health care providers and insurers are taking off across the globe. The hope is that this will enable rapid, asset-light expansion into new sectors or countries. Some directly target individuals and their families, some are aiming at the SME/corporate market. So which models will succeed – and which fail? In this panel, […]
June 21, 2022

Extracting Value from Data

Data is the new currency in healthcare, with digitisation driving a data explosion. But how do you extract value to improve patient care, generate extra revenue or build new relationships? In this session we’ll explore the different ways that operators are making money and achieving competitive advantage through data. We also dig into the problems: […]
June 21, 2022

Swiss imaging and lab groups sigh with relief

A new outpatient tariff which would have taken 6-10% points off imaging prices has been kicked down the road for the third time by the byzantine Swiss healthcare system. It would have severely clipped the very high margins enjoyed by many whilst upping prices for primary care.
June 9, 2022

Adoption and drivers of Digital Health Platforms by insurers

This week our infographic shows some of the key findings from the Digital Health Engagement Institute’s (DHEI) survey around the adoption and drivers of Digital Health Engagement Platforms (DHE Platforms) in the life and health insurance industry.
June 1, 2022

Lusiadas Saude for sale

HBI hears Lusiadas Saude, Portugal’s third-largest hospital group by revenue, is for sale. Meanwhile, imaging and labs may be affected by the surprise re-election of the leftist Socialist government. HBI speaks with a healthcare consultant in Portugal to find out more. 
February 10, 2022
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