HBI Awards 2018 Finalist

 

FREE BLOG HBI Awards 2018: Building brand awareness of regional centres of excellence

Patients often feel they have to travel hundreds of miles to capital cities to get the best treatment. UPMC International, part of the huge US academic medical center, found this applied to the Whitfield cancer treatment centre in the far south of Ireland. It confronted this head-on with its "I chose to have my cancer treatment close to home campaign" and a re-branding of the entire operation. The application looks at precisely how UPMC, and its partners, built the campaign and with what results.
June 26, 2018

FREE BLOG HBI Awards 2018: Aligning many operations under a single brand

Many health care service groups have a multiplicity of different brands. MediGroup, a Serbian health care group with 2017 revenues of €30m chose to align all its operations under one brand and created a new communication platform around the question “How are you today?” The result was a 3% increase in brand awareness in one year alongside a 10% increase in calls and 18% increase in visits.
June 26, 2018

HBI Awards 2018: Growing outsourcing by cutting costs

NephroPlus has managed to grow into the largest dialysis network in India by delivering high-quality services at low cost dialysis. It has achieved this through a focus on process, effectively leveraging its scale for procurement, creating an in-house training centre and internal maintenance and quality teams.
June 26, 2018

FREE BLOG HBI Awards 2018: Building a business on B2C diagnostic tests

Swedish-based Werlabs sells B2C tests direct to consumers in the UK and Nordic region. It claims that some 40% of its users sign up to annual subscriptions and the platform has an net promoter score of +70. Annualised revenue comes to over €5m and nearly 100,000 customers. The platform works with the consumer ordering blood tests online, dropping the sample at a clinic or arranging for a pickup, getting the results back in 24 hours, the results can be viewed online in a patient journal and a doctor can add clinical context to this journal.
June 26, 2018

FREE BLOG HBI Awards 2018: Building a personal health plan service platform for over 600,000 patients

Oma Terveys is a personal health plan service platform that can be used to monitor and review your care history, personal health plan, lab results and wellness goals. It introduced an 24/7 online GP chat function in 2016 using both text and video calling with the ability to attach photographs. It employs 200 GPs to monitor the chat service and claims to be able to reply in seconds. The platform also allows physicians to chat with each other to share information. The app has more than 658,000 registered users and Terveystalo, the biggest, for-profit medical provider in Finland claims that 13% of its physical visits (5.25m in 2017) end up registering.
June 26, 2018

FREE BLOG HBI Awards 2018: A patient platform app with 40,000 regular users

Medicover Poland created a mobile application at the end of 2016 that allows patients to manage their health from anywhere in the world. The platform allows patients to make appointments, access test results, message the doctor and nursing staff, order prescriptions and access Medicover’s telemedicine platform for remote consultations. Over 130,000 have used the service, with 40,000 going on to become regular users.
June 26, 2018

FREE BLOG HBI Awards 2018: Dialysis wellbeing patient platform

Diaverum provides renal services for 33,000 patients in 20 countries in Europe, Latin America, Middle East, Australia and New Zealand. Its d.CARE mobile app provides information for patients to monitor their health when receiving dialysis, both in centres and at home. The app displays data from each dialysis session and monthly blood tests. The patient is asked to enter a score for categories about how they feel (bones, medication etc) which produces graphs to track trends. This wellbeing data can be used by doctors to monitor and tailor care. 92% of its users would recommend the app to others.
June 26, 2018

FREE BLOG HBI Awards 2018: Primary health platform for Indian consumers to overcome the lack of trust in the health system

In conjunction with the Indian Health Organisation, an Indian health care benefits company, insurer Aetna launched vHealth in November 2017, a primary health platform for Indian consumers to help engage with the medical profession and overcome a lack of trust in the health system. In an attempt to reduce physical consultations, patients can get unlimited teleconsultations, receive follow-ups, guidance and ongoing support. It has an outpatient network in 38 cities across India. Since it began, 800,000 people have signed up to the service and 16,000 teleconsultations have taken place. Aetna says the app has driven a 60% increase in contract sales in 2017 and an increase in coverage of 78%. The app has led to a 70% reduction in the need for physical consultations, reducing costs for the patient.
June 26, 2018

FREE BLOG HBI Awards 2018: Programme that minimises radiation doses for CT scans

CT scans, particularly in emergency settings, can generate high doses of radiation. Affidea has rolled out a programme across its 235 centres in 16 countries which prescribes levels for 72 different CT scans. This is based on its database of 75,000 examinations a month. This has led to Affidea creating 105 unified protocols to standardize operating procedures for CT scans. This program is key to Affidea’s strategy for winning international tenders.
June 26, 2018

FREE BLOG HBI Awards 2018: New clinical governance and quality framework cuts readmissions and medical errors

New Mowasat Hospital in Kuwait has created a Clinical Governance and Quality Framework to integrate all processes and activities which impact patient care into one strategy. Only in place since March 2017, it has already achieved improved outcomes in multiple areas. Select improvements include reducing unplanned admission after day surgery from 4% to beneath 2%. It has also successfully reduced medication errors in its pharmacy from 1.2 to less than 0.75%. A family-run, 100 bed hospital in Kuwait, the hospital had 2017 revenue of $75m.
June 26, 2018
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