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FREE BLOG HBI Awards 2017: Improved HR increased responsibility, cut communication errors and increased patient numbers

By improving HR procedures, Apollo Dhaka Hospital has seen significant improvement in communication errors, accountability and a 15% increase in patient admissions. Apollo Hospitals Dhaka is the only JCI Accredited 450-bed multi-disciplinary super-specialty tertiary care hospital in Bangladesh, providing health care with the latest medical, surgical and diagnostic facilities.

FREE BLOG HBI Awards 2017: Coaching users to optimum health through an app

The Quealth app has 111,000 users and focuses on combating five prominent lifestyle-driven diseases. It shows users how their lifestyle is effecting their health, and encourages a healthier lifestyle. The unique algorithms which Quealth uses helped them differentiate them from the rest of the nominations in this category.

FREE BLOG HBI Awards 2017: Connecting sub-Saharan Africa to better healthcare through mobile technology

PharmAccess is a Dutch NGO that works to improve healthcare access and services in sub-Saharan Africa through mobile technology and providing financial loans. It was a finalist because the M-TIBA solution is unique, claims 250,000 users and incremental increase in revenue. It connects patients and providers, remitters and employers, as well as governments, insurers and donors onto one platform.

FREE BLOG HBI Awards 2017: An online and international GP Service

Doctor Care Anywhere showed how doctors are consulting with patients in over 70 different countries and provide treatment and advice in all locations. The fast-track referrals to AXA PPP healthcare recommended specialists, seamless referrals to Nuffield Health in-person GPs, a global prescription management service and personalised health tracking and medication reminders, meant that Doctor Care Anywhere stood out from the crowd and was the only telehealth company to make the final shortlist.

FREE BLOG HBI Awards 2017: Using real-time data collection to enhance care and value

When Schoen Clinic started to measure outcomes, all hospitals had their own clinical information systems and forms which were usually documented at the end of the treatment process before discharge. This was a time-consuming process, and the date collected lacked comparability. Therefore, Schoen Clinic developed CompCard, a system that collects data in real-time.

FREE BLOG HBI Awards 2017: Training the community as first responders to combat cardiac arrests

As part of Apollo Hospitals Dhaka's Corporate Social Responsibility program, it trained 1,100 members of the community as first responders. The goal of the initiative was to educate more community participants so that they are confident enough to attempt cardiopulmonary resuscitation (CPR) to improve survival rates of people experiencing cardiac arrest or heart attack.

FREE BLOG HBI Awards 2017: Rebranding around Alzheimers

Since 1986, Groupe Almage has been active in the field of nursing homes. In 2013, it rebranded to differentiate in the highly competitive French nursing home market. Almage now owns 6 nursing homes specifically dedicated to Alzheimers across France. Application looks at the process

FREE BLOG HBI Awards 2017: Revitalising a brand after 90 years

How do you rebrand a company after 90 years of history? In 2013, the Fleury Group adopted new branding to increase the competitiveness of its longest-running premium brand, Fleury Medicina e Saúde. The short-term focus is sustainable growth in premium brands and profitability in standard brands.

FREE BLOG HBI Awards 2017 Building a primary healthcare brand across India

Healthspring started with a vision of building a pan-India primary health care network with a focus on preventive care and putting the customer first. It did this by meeting unmet needs in the consumer space – from safe and modern facilities to providing all required consumer primary care needs under one roof, ensuring a high level of customer service and making customer feedback a key metric in all decisions

FREE BLOG HBI Awards 2017: Training initiatives that massively improve quality and delivery

Aster DM described in great detail how enhanced learning programmes and cultural change, which left far more responsibility in the hands of staff, led to big improvements in care. One of the largest and fastest growing conglomerates in the MENA region, Aster DM Healthcare covers the full spectrum of healthcare services with a portfolio that includes hospitals, clinics, diagnostic centres, retail pharmacies and consultancy services.

FREE BLOG HBI Awards 2017: Supporting mental health with online supplementary digital care

Karify acts as a cloud-based platform, that supports mental health therapy sessions with online supplementary digital care. It is active in the field of mental health and provide tailored unique programs in depression, anxiety, ADHD, mindfulness, chronic pain, meditation and substance disorder programs. The platform claims to cut readmission rates by between 11-40%.

FREE BLOG HBI Awards 2017: Improving diabetes identification and treatment

A new data warehouse solution enabled Terveystalo to identify individuals at risk of type 2 diabetes, identify people who had the condition and to transparently demonstrate value. Applied across the whole of Finland, the new system would annually save 31 ,000 years of labour and 2 billion euros according to independent academics.

FREE BLOG HBI Awards 2017: Remote patient monitoring and telehealth that massively cuts costs

A combination of remote patient monitoring and telehealth for patients with chronic conditions, such as diabetes, COPD, Hypertension and Cardiovascular conditions that demonstrates a 46.5pc drop in costs compared with traditional Primary Care services, 32 % fewer hospital admissions, 42% fewer doctors appointments and 59% less time spent with home nurses.

FREE BLOG HBI Awards 2018: Building a trusted brand in B2C health care services

Dentists are distrusted by Indians who often fear drill and fill. From scratch, in six years, Clove has built India's largest chain with 218 clinics. Clove has done this by building a patient-centric culture (unusually it is the dentist, not the receptionist, who greets the patient), by changing how dentists are rewarded and by attracting the best practitioners. Footfall has grown by 300% in the last two years with repeat footfall up over 40%. The judges liked the way Clove has been systematically built around delivering patient promise.

FREE BLOG HBI Awards 2018: Building brand awareness of regional centres of excellence

Patients often feel they have to travel hundreds of miles to capital cities to get the best treatment. UPMC International, part of the huge US academic medical center, found this applied to the Whitfield cancer treatment centre in the far south of Ireland. It confronted this head-on with its "I chose to have my cancer treatment close to home campaign" and a re-branding of the entire operation. The application looks at precisely how UPMC, and its partners, built the campaign and with what results.

FREE BLOG HBI Awards 2018: Aligning many operations under a single brand

Many health care service groups have a multiplicity of different brands. MediGroup, a Serbian health care group with 2017 revenues of €30m chose to align all its operations under one brand and created a new communication platform around the question “How are you today?” The result was a 3% increase in brand awareness in one year alongside a 10% increase in calls and 18% increase in visits.

FREE BLOG HBI Awards 2018: Working with medical elites to outsource complex services

By engaging with elite public-sector institutions and demonstrating that it could deliver a PET/CT service which would be demonstrably better than an existing and fragmented model, Alliance Medical, a Life Healthcare subsidiary and one of the two largest imaging service providers in Europe, managed to win a national contract for 60% of all England capacity. Since the commencement of the contract, AML has introduced additional PET/CT imaging capacity and has provided over 56,000 PET/CT scans during 2016, a growth of 50%. The judges liked the way that Alliance has worked closely with elite doctors and institutions and then delivered a wide-ranging service which met, or beat, their expectations.

HBI Awards 2018: Growing outsourcing by cutting costs

NephroPlus has managed to grow into the largest dialysis network in India by delivering high-quality services at low cost dialysis. It has achieved this through a focus on process, effectively leveraging its scale for procurement, creating an in-house training centre and internal maintenance and quality teams.

FREE BLOG HBI Awards 2018: Personalised AI diagnosis platform

Ada's AI diagnosis tools are "uncannily accurate" to quote one of the 3.5m to use the app since its 2016 launch. The app which is described as "conversational" has over 60,000 reviews and a 4.7 out of 5 rating on the app store. It allows patients to check on their health symptoms, monitor different conditions at once, create a digital health record and help patients figure out what next steps they should take for care. Built by 100 doctors, engineers and scientists and covering every medical condition, the app is free but Berlin-based Ada is seeking partners among healthcare providers. The judges were worried about how Ada would monetise the service, but were deeply impressed by the way it used AI to enable the diagnosis of tens of thousands of conditions.

FREE BLOG HBI Awards 2018: Building a business on B2C diagnostic tests

Swedish-based Werlabs sells B2C tests direct to consumers in the UK and Nordic region. It claims that some 40% of its users sign up to annual subscriptions and the platform has an net promoter score of +70. Annualised revenue comes to over €5m and nearly 100,000 customers. The platform works with the consumer ordering blood tests online, dropping the sample at a clinic or arranging for a pickup, getting the results back in 24 hours, the results can be viewed online in a patient journal and a doctor can add clinical context to this journal.

FREE BLOG HBI Awards 2018: Building a personal health plan service platform for over 600,000 patients

Oma Terveys is a personal health plan service platform that can be used to monitor and review your care history, personal health plan, lab results and wellness goals. It introduced an 24/7 online GP chat function in 2016 using both text and video calling with the ability to attach photographs. It employs 200 GPs to monitor the chat service and claims to be able to reply in seconds. The platform also allows physicians to chat with each other to share information. The app has more than 658,000 registered users and Terveystalo, the biggest, for-profit medical provider in Finland claims that 13% of its physical visits (5.25m in 2017) end up registering.

FREE BLOG HBI Awards 2018: A patient platform app with 40,000 regular users

Medicover Poland created a mobile application at the end of 2016 that allows patients to manage their health from anywhere in the world. The platform allows patients to make appointments, access test results, message the doctor and nursing staff, order prescriptions and access Medicover’s telemedicine platform for remote consultations. Over 130,000 have used the service, with 40,000 going on to become regular users.

FREE BLOG HBI Awards 2018: Dialysis wellbeing patient platform

Diaverum provides renal services for 33,000 patients in 20 countries in Europe, Latin America, Middle East, Australia and New Zealand. Its d.CARE mobile app provides information for patients to monitor their health when receiving dialysis, both in centres and at home. The app displays data from each dialysis session and monthly blood tests. The patient is asked to enter a score for categories about how they feel (bones, medication etc) which produces graphs to track trends. This wellbeing data can be used by doctors to monitor and tailor care. 92% of its users would recommend the app to others.

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